• Plan Resources

  • Benefits Assistance

    Important Numbers and Contacts

    Call, write, fax or follow the Web links to get answers:


    Grievance and Appeals (GA), including expedition
    Phone: 888.543.9069
    Fax: 718.536.3358

    Phone: 888.543.9074
    Monday - Friday, 8:00 A.M. – 6:00 P.M. (ET)

    Medical Services

    Medical Emergency
    Phone: 911

    Phone: 888.543.9074

    Beacon Health Options (Mental Health program)
    Phone: 888.438.1914

    Phone: 866.731.8004

    Superior Vision
    Phone: 866.810.3312

    CVS Caremark Pharmacy
    Phone: 855.722.6228

    • Authorization: 877.432.6793
    • Appeals: 888.543.9069

    Laboratory Services

    BioReference Laboratories
    Phone: 800.229.5227

    • GeneDX: 888.729.1206
    • GenPath Women’s Health: 800.633.4522
    • GenPath Oncology: 800.627.1479

    Empire City Laboratories, Inc.
    Phone: 718.788.3840

    Phone: 888.522.2677

    • Integrated Oncology: 800.710.1800
    • Dianon Systems, Inc.: 800.328.2666
    • Integrated Genetics: 800.848.4436
    • Litholink Corporation: 800.338.4333
    • MedTox Laboratories, Inc.: 800.832.3244
    • Monogram Biosciences, Inc.: 800.777.0177

    Lenco Diagnostic Lab
    Phone: 855.870.0097

    Spectra (including Shiel Medical Lab)
    Phone: 800.553.0873

    Sunrise Medical Laboratories
    Phone: 800.782.0282

    Xeron Clinical Laboratories
    Phone: 718.762.3310

    Quest Diagnostics, Inc.
    Phone: 866.697.8378

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  • CHPLogoTo learn more about applying for health insurance, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans through NY State of Health, The Official Health Plan Marketplace, visit nystateofhealth.ny.gov or call 855.355.5777.

Company Name Affinity Health Plan


The mission of Affinity Health Plan is to improve the health and well-being of its Members, their families, and their communities in collaboration with primary care providers.

Affinity strives to be the health plan of choice for its Members and its providers -- known for assuring access to high quality, cost-effective care; delivering the best customer experience; and contributing significantly to achieving a patient-centered health care system.

Contact Us

Affinity Health Plan
1776 Eastchester Road
Bronx, New York, 10461
TTY/TDD users:711