• Publications and Manuals

  • Provider Manual

    Use our Provider Manual to access important information on Affinity's key policies, procedures and expectations related to your network participation. If you have any questions, please contact your provider relations representative.

    Publications

    Our publications are designed to keep providers informed about the most current Affinity policies, initiatives, clinical standards and industry news.

    Clinical Practice Guidelines is a collection of evidence-based clinical recommendations that address the evaluation and treatment of patients. This list of web-based guidelines was distilled from government agencies and recognized professional practice sites.

  • Pharmacy Grievances

  • A grievance is a complaint about any problem you had with Affinity or one of our network pharmacies. Grievances do not relate to payment for or approval of a prescription drug, which are known as coverage determinations.

    Contact Us Immediately

    If you (your appointed representative) have a grievance, please:

    • Call Customer Service:
      866.362.4002
      TTY: 711
    • Fax: 866.633.7673
    • Mail:
      CVS Caremark Inc
      Part D Services
      MC109
      P.O. Box 52000
      Phoenix, AZ 85072-2000

    Expedited Grievances

    If you are grieving the decision by Affinity not to expedite an initial determination or an appeal, you can request an expedited grievance. In these situations, Affinity will respond to you within 24 hours.