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Member Rights & Responsibilities

As a Member of Affinity Health Plan, you have the right to . . .

  • get quality health services with care and respect regardless of your race, color, religion, sex, age, country of origin, sexual orientation, physical or emotional state.
  • receive information from your PCP and other providers that is clear, complete and in your language about what is wrong and what can be done for you.
  • know what is to be done in any medical procedure, and have the chance to agree to it before anything is started.
  • refuse treatment when the law allows, and be told clearly what will happen if you do so.
  • express your opinions to Affinity Health Plan staff, including any complaints you may have, and receive a thoughtful, helpful response.
  • receive a copy of your medical record and discuss it with your doctor.
  • have your treatment and records kept private (except as the law or a contract may require).
  • make a written or spoken complaint to Affinity Health Plan at any time.
  • appoint someone you trust to decide about your treatment, if you are too sick to know what to do.
  • be considered for a seat on Affinity Health Plan's Member Advisory Board which advises us on Plan policies.

As a Member of Affinity Health Plan, you have a responsibility to . . .

  • talk over your health care needs with your Affinity doctor and follow the treatment you both agree on.
  • use the hospital emergency room only for real emergencies that might cause death or permanent damage.
  • call your PCP or Affinity Health Plan if you need care at night or on the weekend.
  • let Affinity Health Plan staff know if your rights have not been honored.
  • keep your appointments, or call to cancel if you know you won't make it to an appointment.
  • follow the rules in your Member Handbook.
  • treat health care staff with the respect you expect yourself.
  • notify Affinity Health Plan if you change your address or phone number.

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2500 Halsey Street, Bronx, NY 10461 | Phone 718-794-7700 | Fax 718-794-7800

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