ATTENTION: AFFINITY COMMUNITY SERVICE CENTERS REOPEN! The Community Service Center (CSC) in Jamaica, Queens will reopen on Tuesday, Sept 29th. Other select CSCs will reopen soon. Learn more.

Company Name Company Name

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  • Phone Numbers

  • Medicaid, Essential Plan, and Child Health Plus (CHP) Plans

    Enrollment Assistance
    866.731.8001
    Monday - Friday, 8:30 am - 6:00 pm
    Contact Us Online  

    Customer Service
    866.247.5678
    Fax: 718.794.7804
    TTY: 711
    Monday - Friday, 8:30 am - 6:00 pm
    member@affinityplan.org  

  • Other Departments

    Claims

    866.247.5678
    Fax: 718.794.7809
    Monday - Friday, 8:30 am - 6:00 pm

    Pharmacy Management

    866.247.5678
    Fax:718.536.3383

    Ethics Line

    866.528.1505

    Fraud and Abuse Hotline

    866.528.1505

    Main Office

    718.794.7700
    Fax: 718.794.7800

    Provider Relations

    866.247.5678
    Fax: 718.794.7808
    TTY: 711

    Appeals and Grievances (Member Complaints)

    888.543.9069
    Fax:718.536.3358

    Portal Assistance

    Provider and Member Portal Support Team: 866.247.5678