Company Name

MENU

MENU

English

Phone Numbers
Medicaid, Essential Plan, and Child Health Plus (CHP) Plans

Enrollment Assistance
866.731.8001
Monday - Friday, 8:30 am - 6:00 pm
Contact Us Online

Customer Service
866.247.5678
Fax: 718.794.7804
TTY: 711
Monday - Friday, 8:30 am - 6:00 pm
member@affinityplan.org
Other Departments

Claims

866.247.5678
Fax: 718.794.7809
Monday - Friday, 8:30 am - 6:00 pm

Pharmacy Management

866.247.5678
Fax:718.536.3383

Compliance

718.794.5731
compliance@affinityplan.org

Ethics Line

866.528.1505

Fraud and Abuse Hotline

866.528.1505

Community Relations

718.794.7700
Fax: 718.794.7815
community@affinityplan.org

EDI Department

edi@affinityplan.org

Human Resources

718.794.7767
Fax: 718.794.7842
hrservices@affinityplan.org

Main Office

718.794.7700
Fax: 718.794.7800

Medical Management

866.247.5678
Fax: 718.794.7822
utilization@affinityplan.org

Provider Relations

866.247.5678
Fax: 718.794.7808
TTY: 711

Quality Management (Providers)

888.543.9068
Fax: 718.794.7821
Qualitymanagement@affinityplan.org

Appeals and Grievances (Member Complaints)

888.543.9069
Fax:718.536.3358

Recertification

866.243.3174
Fax: 718.794.7833
Mon-Fri: 8:30 am - 6:00 pm
recertification@affinityplan.org

Sales

866.731.8001
Fax: 718.536.3395
Mon-Fri: 8:30 am - 6:00 pm
marketing@affinityplan.org

Portal Assistance

Provider and Member Portal Support Team: 866.247.5678