ATTENTION: For the safety and well-being of our employees, members and the general public, the Community Service Centers (CSCs) in Yonkers and Brentwood will close until further notice on Friday, Nov 20th at 5:00 p.m. Note that the CSC in Jamaica, Queens is also closed. Check which CSCs are open and which remain closed at this time.

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  • Phone Numbers

  • Medicaid, Essential Plan, and Child Health Plus (CHP) Plans

    Enrollment Assistance
    866.731.8001
    Monday - Friday, 8:30 am - 6:00 pm
    Contact Us Online  

    Customer Service
    866.247.5678
    Fax: 718.794.7804
    TTY: 711
    Monday - Friday, 8:30 am - 6:00 pm
    member@affinityplan.org  

  • Other Departments

    Claims

    866.247.5678
    Fax: 718.794.7809
    Monday - Friday, 8:30 am - 6:00 pm

    Pharmacy Management

    866.247.5678
    Fax:718.536.3383

    Ethics Line

    866.528.1505

    Fraud and Abuse Hotline

    866.528.1505

    Main Office

    718.794.7700
    Fax: 718.794.7800

    Provider Relations

    866.247.5678
    Fax: 718.794.7808
    TTY: 711

    Appeals and Grievances (Member Complaints)

    888.543.9069
    Fax:718.536.3358

    Portal Assistance

    Provider and Member Portal Support Team: 866.247.5678