Affinity Health Plan

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  • Essential Plans (EP) Benefit Programs

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    This page details other benefits for Affinity Members. Each listing includes Web links and phone numbers. Use them to learn more about these benefits:

    Behavioral health and substance abuse services

    Beacon Health Strategies provides behavioral health and substance abuse services. Beacon’s network specialists develop and deliver services for our Members. Visit for a listing of providers, to research community resources or to access the Beacon Healthwise Knowledge Base.

    • Member Contact Information
      • 24 Hour Clinical Access: (800) 974-6831
      • Main Number: (781) 994-7500
      • Fax Number: (781) 994-7600
      • TTY Number [For Hearing Impaired]: (781) 994-7660
      • Feedback Survey

    Visit their Web site at or contact them at 1 (888) 438-1914. To view your claims, visit MyBeacon portal. Additionally, there are resources available to access information regarding Transition Age Youth (TAY) and members with First Episode Psychosis (FEP), community forums, volunteer activities, and community organizations.


    Superior Vision is a national vision benefits manager. Superior Vision’s network of optometrists provides routine vision care for all Affinity Members. Visit their Web site at or contact them at 1 (866) 810-3312.


    CVS Caremark is Affinity's pharmacy benefits manager for Medicaid. Members in these programs can get prescription drugs not only at CVS pharmacies, but all the other chain and independent pharmacies that participate in their network. Visit their Web site at, or contact them at:
    (877) 775-5623 (Customer Care)
    (877) 432-6793 (Authorization)
    (888) 543-9069 (Appeals)


    DentaQuest provides dental services to Members in the Essential Plan through their network of contracted providers. Visit their Web site at or contact them at 1 (866) 731-8004.


    Landmark Healthcare provides managed chiropractic services to our Medicare members through its local provider network.

    Visit their Web site at For these services, contact Landmark at 1 (800) 638-4557.

    The benefits shown here are provided for basic informational purposes only. More detailed and specific information about the benefits available to Members in Affinity's health programs is available by directly contacting the benefits administrators. 

    Transportation Services

    Non-emergency transportation services which includes personal vehicle, bus, taxi, ambulete, and public transportation to medical appointments are now administered through New York State. You or your provider must call the vendor listed below to arrange transportation:

    NYC (Bronx, Brooklyn, Manhattan, Queens, Staten Island): Logisticare - 1 (877) 564-5922
    Long Island (Nassau and Suffolk): Logisticare - 1 (844) 678-1103
    All other counties: Medical Answering Services - 1 (800) 850-5340

    You can access this information online at:

    If possible, you or your provider should call the vendor at least three days before your medical appointment and provide your appointment date and time, its address, and the doctor you are seeing.