ATTENTION: Due to rising COVID cases, all Affinity Community Services Centers will be closed starting Wednesday, November 25th and remain closed until further notice. Visit AffinityPlan.org/Live to speak to a representative live via Zoom, or call 866.694.9815 (TTY 711).
  • Renew Your Coverage

  • Medicaid Members

    The Way to Renew Your Medicaid Coverage Has Chang

    Do you have Medicaid coverage? If so, you have to renew your plan every year in order to keep your health benefits. When it’s time to renew, you will receive a letter from either the NY State of Health (NYSOH), the Human Resources Administration (HRA), or your local department of social services (LDSS), depending on how you first enrolled for coverage. The letter will have your renewal date and instructions on what to do next. (Your renewal date is the anniversary of when you first enrolled with Affinity.).

    You will have 30-60 days from the date on the letter to renew your coverage. You must renew by the date in the letter or you will lose your benefits. If you enrolled through the NY State of Health Marketplace, you will also need to renew your coverage via the Marketplace. Log into your Marketplace account at www.nystateofhealth.ny.gov, or call the NYSOH Marketplace at 855.355.5777.

    If you have not received a letter, make sure your information with Affinity and with the NY State of Health is updated so that you will not miss your renewal deadline. To update your information with the NY State of Health call 855.355.5777 or visit www.nystateofhealth.ny.gov.

    Call Affinity’s renewal hotline at 866.243.3174 or visit any one of our Community Service Centers if you have any questions about the letter or for help with the renewal process.

    Be sure to bring all required renewal forms and other documents when meeting a representative at an Affinity Community Service Center.

    Child Health Plus Members
    • For help creating a NY State of Health account, make an appointment today by calling Affinity at 866.243.3174.
    Essential Plan Members
    • If you received a renewal letter from the NY State of Health, call our Customer Service department at 866.243.3174 for help renewing your coverage.
    • To make sure you’re covered on January 1, 2020, you have to renew between November 16 and December 15, 2019.
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