ATTENTION: As New York reopens, so are we! Starting in May, select Community Service Centers (CSCs) in the Bronx and Westchester County will welcome back in-person visits. Check which CSCs are opening and which will remain closed. To speak with a representative live via Zoom, visit AffinityPlan.org/Live or call 866.247.5678.
  • Member Rewards Program 2021

  • Affinity Health Plan’s Member Rewards Program encourages members to visit their doctors for necessary screenings and services, and rewards them with gift cards when they do. These screenings can help find risk factors for diseases and keep our members healthy.

    Below you will find links to the Members Rewards Program.

    Gift cards cannot be converted into cash or used toward the purchase of cigarettes or alcohol. Affinity’s Member Rewards Program may be discontinued at any time. For more information or questions, email us at rewards@affinityplan.org or call the Quality Management Department at 718.794.7764 (TTY 711).

  • Member Rewards Program 2021 Frequently Asked Questions

    Why does Affinity Health Plan offer the Member Rewards Program?
    Affinity’s main responsibility is to help our members reach and keep their best health. Through the Member Rewards Program, we encourage our members to receive preventive care and manage chronic illnesses.
    How were Affinity's member rewards chosen?
    Every year, the National Committee for Quality Assurance (NCQA) and the New York State Department of Health (NYS DOH) create a list of the most important medical services health plans need to offer to their members. Affinity chooses the measures for the Member Rewards Program based on these important medical services. The NCQA and the DOH rate how well the plans and their providers deliver these services (quality of performance).
    Can a provider’s office employee fill out a Member Rewards Tracking form for a member?
    Yes, the provider’s staff can fill out a form. The form must include an email or mailing address to where the gift card may be sent. (The form must be faxed or emailed to Affinity.)
    Do children qualify for the annual primary care visit?
    No, this incentive reward is only for members aged 20 and up.
    Can members receive more than one gift card for the same service?
    No, each reward is good only once per year, except for the viral load test for HIV+ members which may be taken more than once.
    When should a member have received the tests or services to be eligible for rewards?
    Services must have been received in 2021.
    Does Affinity automatically send a gift card after a member receives an eligible service?
    No, the member has to request the reward by faxing or emailing a completed rewards tracking form to Affinity.
    Are all members eligible for rewards?
    No. The medical services that offer rewards were selected based on the health needs of members in Medicaid, Enriched Health, Essential Plan and Child Health Plus, as well as specific age ranges and diagnosed health conditions. Please refer to the Eligibility Guidelines above for a summary of program requirements, rewards offered, and care needed to qualify for rewards, and for the tracking forms which members must complete when the services are received.
    What do members have to do to receive their rewards?

    It’s really easy for members to earn their rewards! They just need to:

    • receive specific medical care;
    • ask the doctor to sign the Rewards Tracking Form;
    • make a copy of the form for their own records;
    • fax or email the form to Affinity’s Quality Management Department; and
    • receive the reward via email within 2 business days or in the mail within 4-6 weeks!
    When is the last day that a member may send their form to Affinity?
    Affinity must receive Member Rewards Tracking Forms for 2021 services by January 31, 2022.
    What if a member has additional questions that are not covered in these FAQs?

    For questions or concerns about the Member Rewards program, call the Quality Management Department directly at 718.794.7764 or email Rewards@affinityplan.org. Have the member's name, Affinity ID number and telephone number handy when you call.