• Provider Portal Enhancement: Claims

  • Affinity Health Plan is now accepting claim inquires on our provider portal. This enhancement comes at a time when there is a critical need for providers to be able to remotely submit claim reconsiderations rather than having to mail in their inquiry requests. Please visit AffinityPlan.org/Providers/Portal/Portal-Landing/ for details on the types of claims that can be submitted electronically.

    Some benefits of submitting requests online include:

    • Providers can submit request for reconsideration and upload related documents anytime online.
    • The overall turnaround request time may be reduced by eliminating mail delay.
    • Providers will receive immediate confirmation of receipt and a tracking number.
    • Providers will be able to check statuses online.

    When a request has been completed, providers will receive a tracking number displayed on the provider portal submission window. Affinity Health Plan also will send the tracking information via email to the email address provided. Providers can use this number to search request statuses.

    If you have any questions, please feel free to contact our customer service department at 866.247.5678.