ATTENTION: Due to rising COVID cases, all Affinity Community Services Centers will be closed starting Wednesday, November 25th and remain closed until further notice. Visit to speak to a representative live via Zoom, or call 866.694.9815 (TTY 711). Also note, Affinity headquarters at Metro Center will be closed over the Thanksgiving holiday and reopen on Monday, November 30th.
  • Quick Reference Guide

  • Affinity Health Plan has developed a two-page Quick Reference Guide for you and your staff to use. The at-your-fingertips information is designed to assist you by quickly finding important phone numbers, emails and web links to member/provider services, utilization, medical management, vendor contacts, pre-authorizations, claims, compliance and appeals.

    The Quick Reference Guide gives you a helpful short-cut to immediately access specific information and quick answers to questions you might have about Affinity Health Plan. Affinity is committed to building stronger partnerships with our providers by keeping your needs and the health of our members first.

    2020 Quick Reference Guide (available for download in pdf)

    2019 Quick Reference Guide (available for download in pdf)